Policies

Last updated 14 November 2026.

Terms of service

Who we are: YODAY Ads is a service of YODAY Media Company Limited, 03 Nguyen Oanh, Go Vap, Ho Chi Minh City, Vietnam, tax code 0317008255.
The service: We provide agency services for advertising on Meta, TikTok, Google, ChatGPT Ads and Snapchat: strategy, performance optimization, creative support, policy and compliance, measurement, and billing and finance, under the plan you choose.
Eligibility: The service is for registered businesses that pass our verification. We may decline or end the service if information is false or cannot be verified.
Ad accounts: We work in your own ad accounts, or in ad accounts we set up and administer as your agency in our Business Manager, Business Center or manager account. In accounts we administer you receive advertiser-level access. Each ad account runs ads for one business only and is named Company – page or brand – your suffix. Your pages, channels, pixels, catalogs and domain remain yours.
Your responsibilities: You are responsible for your products, claims, creative and landing pages, and for following each platform's advertising policies and the laws of the markets you target.
Review and pausing: We review ads and landing pages before launch and monitor accounts every business day. We may pause ads that break platform policy, our advertising standards or the law.
Fees: Service fees are 5%, 8% or 12% of ad spend depending on your plan, with a monthly minimum of $300, $800 or $1,500. The rate steps down when monthly ad spend reaches $50,000 and $150,000, counting all platforms and all of your legal entities together; above $300,000 a month it is agreed in the contract. In your first and last month the minimum is counted by days of service. A month with no ad spend still pays the minimum, for up to three months in a row; after that we stop charging it and ask whether you want to continue.
Budgets: Budgets are prepaid in USD, EUR or GBP by bank transfer or card, from accounts in your company's name. The first top-up is at least $500. Bank charges taken on the way are yours: we credit what arrives. Card payments carry a 3% processing fee. Converting between currencies costs 0.5% over our receiving bank's rate. We apply your budget on the platform within 4 business hours of the money arriving, usually within minutes. We do not lend ad spend and do not accept cryptocurrency. If we work in your own ad accounts, the platform charges your card directly and our fee is invoiced separately. Prepaid budgets are available on Meta, TikTok and Google; on ChatGPT Ads and Snapchat the platform always bills you directly.
Invoices and tax: We resell advertising: each month you receive one invoice with ad spend at cost and our service fee on a separate line, and a statement of every top-up, allocation and balance. Spend in your own ad accounts is billed to you by the platform and only counts toward our fee. Any tax that applies is itemized.
Spend above a cap: If a platform delivers more than the cap we set, for example because of a reporting delay, that spend is charged like any ad spend and counts toward our fee. If the platform refunds it, we credit you.
Money a platform holds: If a platform disables an ad account and keeps its balance, we do not advance that money. It shows as waiting for a platform refund, cannot be withdrawn or allocated, and goes to your wallet the day the platform pays it.
Platform credits and incentives: When Meta grants a credit to your ad account through our agency programme, half of its value is yours and half is ours: the credit is used in your account and our half is added to that month's invoice as a separate line. Credits and incentives that TikTok and Google give through our agency programme are ours. Credits you obtain yourself are always 100% yours.
Chargebacks: Please contact us before disputing a card payment. If a card top-up is charged back after the money was spent, your wallet can go negative and must be topped up, and the chargeback fee is yours. We may pause the service while a dispute is open and stop card top-ups after two chargebacks in twelve months.
No guarantees: Platforms decide whether ads are approved and whether accounts stay active. We do not guarantee approvals, results or uninterrupted delivery.
No penalty fees: We do not charge fines. If ads break policy we pause them and may end the service.
Ending the service: Either party may end the service with 30 days' notice; we may end it at once for non-payment, fraud or a policy risk not fixed within 72 hours. Ad accounts we created in our Business Manager, Business Center or manager account stay with us; you can export your campaigns first. Pages or business accounts we created for you are handed over within 5 business days, and we leave your own business accounts. A platform may need some days to settle before you can add a new payment method. Unused budget is handled under the refund policy.
Changes to these terms: We give 30 days' notice in the app and by email before these terms change. If you keep using the service after that date, you accept the new terms; you can end the service before then.
Your data: We use your customer lists, audiences, pixel data and leads only to run your ads, never for anyone else. Customer lists you uploaded to ad accounts we administer are deleted within 30 days after the service ends.
Liability: Our total liability is limited to the service fees you paid in the three months before the claim, to the extent the law allows.
Governing law: These terms are governed by the laws of Vietnam.
Contact: [email protected]

Privacy policy

What we collect: Business registration details, contact details of your team, identity documents of authorised representatives for verification, payment records, and advertising account and performance data needed to deliver the service. When you send a form on this website we store what you enter, the page you came from and a one-way code derived from your IP address to limit abuse; we do not store the IP address itself.
Why we use it: To verify your business, deliver and report on the service, process payments and refunds, meet legal and platform requirements, and keep accounts secure.
Who we share it with: The advertising platforms you use, our payment and verification providers, and authorities where the law requires it. We do not sell personal data.
Measurement data: Measurement reports are produced with ADTIFY. Data is used only to report on your own advertising.
How long we keep it: For as long as you are a client and afterwards for the period required by tax and accounting law.
Your rights: You can ask to see, correct or delete your personal data, or withdraw consent, by writing to [email protected].
Security: Access to client data is limited to the team working on your account, and access to ad accounts is logged.

Refund policy

Unused balance: You can ask for your unused balance at any time. After reconciliation it is returned to the original payment method within 7 business days of your request.
Restricted ad accounts: If a platform restricts an ad account, we pause spend, reconcile actual spend against your balance and send you the statement. You then choose to move the reconciled balance to another ad account or have it returned to the original payment method within 7 business days of the platform confirming final spend. If the platform keeps the balance of a disabled account, we return it when the platform refunds it; we do not advance it.
What is not refundable: Ad spend already delivered by a platform, service fees for work already performed, and card processing fees.
No penalty fees: We do not deduct fines from your balance.
Before an account is opened: If we cannot complete onboarding, your top-up is returned in full.
How to ask: Write to [email protected] or message your account manager on WhatsApp.

Advertising standards we apply

Verification: Every business is verified before any ad runs: company registration, the people authorised to act for it, the website and the products.
One business, its own accounts: We do not place different businesses in the same ad account.
Platform policies first: All ads must follow the advertising policies of each platform you use and the laws of the target market.
We do not accept: Gambling, adult content, unlicensed financial or health products, counterfeit goods, misleading claims, or businesses whose accounts were disabled for policy violations.
Pre-launch review: Ads and landing pages are checked before launch. Running creative or pages that differ from what was reviewed is a breach.
What happens on a breach: We pause the ads, explain the rule, and ask for a fix. Repeated or serious breaches end the service.
Partners: Clients introduced by referral, reseller or white-label partners pass the same verification and follow the same standards.

Verification

What we check: That your business exists, who is authorised to act for it, what you sell and where you sell it.
What you provide: A business registration certificate, a government ID of an authorised representative, your website and product details, and the pages or profiles you advertise from.
Payments: Top-ups must come from an account in the name of the verified business or its authorised representative. We may ask for proof of the source of funds.
Re-verification: We may ask for updated documents when your business, products or markets change.
If we cannot verify: We do not open the service, and any top-up is returned in full.

Service levels

Support hours: Monday to Friday, 9:00 to 18:00 Vietnam time (GMT+7), on WhatsApp and email, in English.
First reply: Within 4 working hours.
Applications and health check requests: A reply within 1 business day. Health check summaries within 3 business days.
Pre-launch review: Ads and landing pages are reviewed within 1 business day of submission.
Monitoring: Policy and account health are checked every business day.
Appeals: We file an appeal within 1 business day of a rejection or restriction we consider appealable. The platform decides the outcome and the timing.
Reconciliation: A statement every month, and on request when an ad account is restricted or the service ends.
Refunds: Within 7 business days, as set out in the refund policy.